Different Approaches

Christopher Hitz on one customer's experience trying to get a refund from Dell:

After months of e-mails and calls, after hours of wholly unnecessary typing and talking, Mr. Golden is finally getting what should have been given to him — and nothing more — long ago, and without all the irritations. And Dell is expecting joy.

I've spoken with Apple support (on the phone and in-person) a handful of times. Every time they were very helpful. They fixed it, replaced it, or couriered a new one immediately each time. I didn't have to send anything in, or follow-up with anyone, or do some sort of dancing incantation. They resolved the situation immediately and effectively. That's why Apple tops customer satisfaction rankings constantly.

Gruber on Dell

John Gruber on Dell moving from PCs to IT:

I say just shut the company down and give the money back to the shareholders.

Zing!